About me

Hello, I’m Sid

I’ve spent the last 3 years in helpdesk support, solving real problems for real people — one ticket at a time.
No DevOps wizardry here. Just plain-spoken advice from someone who’s been on the other end of the chat window as well as calls.

What You’ll Find Here

• Customer-service war stories (the good, the bad, the “wait, they did what?”)
• Simple troubleshooting guides anyone can follow — terminal is required for some usecases.
• My take on tools, tickets, and team dynamics
• Occasional rants (because sometimes you just need to vent)

Why I Write

Helpdesk taught me empathy, clarity, and patience.
Writing lets me bottle that up and hand it to the next agent — or the user who’s stuck at 2 a.m.

Got a support horror story? Drop it in the comments — I read every one.

Let’s make the helpdesk a little less painful, together.